FAQs

Send us inquiry e-mail,we will contact with you when we receive your email,or contact me on chat app.

Our prices are subject to change depending on supply and other market factors. We would like to  send you an updated price list after getting your inquiry for further information.

We usually quote within 24 hours after getting your detailed requirements, like size, quantity etc. If it is an urgent order,we will be grateful for your prompt calling.

Gufan Machine accepts Bank transfer T/T, Paypal, LC and so on.

Yes, we can provide most documentation including Certificates of Analysis ,Origin, and other export documents where required.

Yes. for the spare parts,we can supply the samples for you to check quality  free for you. Your company only undertake courier charges.

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea the freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.